How long does it take to get my order?

We ask for 4 to 5 weeks from payment to delivery for most of the products on our website. Although on average we tend to ship out orders within 3 weeks.

What is your return policy?

Because all of our products are made to order, we don’t accept returns unless there’s an issue. If your items arrive incorrect, damaged, or missing — don’t worry. We’ll remake it or make it right. Just reach out to us via our Contact page and we’ll take care of you fast. Your satisfaction is our priority.Please note: Any discrepancies in your original delivery must be reported within 30 days of receipt.

Can I change my order after placing it?

Custom orders begin production immediately after payment is received and are built to your specifications. They therefore cannot be cancelled, changed, returned or refunded at any time unless you receive damaged or defective items.

Can I choose the color?

Absolutely! We offer almost any color you could ask for and you get to choose your color during the design process.

Is there a minimum order quantity and do you offer bulk discounts?

Yes, we do offer bulk quantity discounts. So the more you order, the more you will save. Check out specific product pages for volume pricing. Most of our products do have a minimum order quantity only because the cost of producing just 1 would make it too expensive for end customers. For such products, the minimum order quantity is listed on each specific product page.Having said that we have had people willing to pay the extra cost, so if you want to bypass the limitation, Contact Us for a special quote.

Can I place a single order with multiple products, colors & designs?

The easiest way would be to Contact Us with your requirements and a dedicated account manager will help you through the entire process.

Before I place an order, can I get a sample?

We can have a previously made sample at your doorstep within a week to make sure that you have complete peace of mind about the quality before you finalize your order.You can rest assured that our warranty & hassle-free return policy has you covered on the off-chance that the delivered order is not to your satisfaction.Contact Us and one of our service representatives will be happy to arrange shipment of a blank or fully finished sample.

How can I get help with my design & placing the order?

You have an awesome idea and need an amazing design to go with it? Use our free design service and work with our design team to come up with the perfect rendition of your vision. We want you to be completely satisfied that’s why we don’t place any limits on the number of revisions that you can ask for. In fact, we are happy to re-work the entire design if you change your mind at any point, so let’s Get Started and bring your masterpiece to life.

FAQs

Q: Which countries do you ship to?

We can ship internationally to any country.

Q: Can I customize my designs?

Yes! You can personalize your designs with any text and logo you want — names, slogans, team names, funny phrases — it’s totally up to you. We don’t add any company branding unless you request it.

If you’ve got questions about the ordering process, shipping, customization, or returns, you’ll find answers below. If you can’t find what you’re looking for, our team is happy to help.

Shipping and Delivery

How long does it take to receive my order?

Most customers receive their orders 4-5 weeks from the date we receive payment. Fast shipping is our priority; most orders go out nearer to the 3-week mark, but timelines vary depending on order size and customization requirements.

Which countries do you ship to?

We ship worldwide! We can deliver to virtually any country. Please keep in mind that some international shipping timelines can vary depending on customs processing and location.

Returns, Changes, and Issues

What if I need to make a return? What’s your policy?

Because custom products are made to order, we can only accept returns if there is an issue with your order, like incorrect item(s), damage, or missing item(s).

We will fix or replace them at no cost. Reach out to us ASAP. Please note that any discrepancy must be reported within 30 days of receiving your order.

Can I change or cancel my order after I place it?

Custom orders enter production immediately after payment so we can ship them ASAP.

For this reason, we cannot change, cancel, or refund once your order is submitted unless it arrives damaged or defective.

Customization and Ordering

Can I customize my designs?

Yes! Be as creative as you’d like. Names, logos, slogans, team branding, and artwork are all fair game. We’ll never add Match Point branding unless you request it.

Can I choose specific colors to match my brand?

Absolutely. You’ll find the wide range of color options we offer when you customize your design.

Is there a minimum order quantity? Do you offer bulk discounts?

You’ll find minimum order quantities on product pages, which are in place due to production costs. Ordering larger quantities reduces the price per piece, giving you bulk discounts.

Can one order include a variety of products and designs?

Yes. Contact us directly for more complex or multi-item orders, where a dedicated account manager will assist you throughout the process.

Samples and Design Support

Can I see a sample before I place a full order?

Of course. We can ship previously made samples—blank or completed—so you can get a feel for quality and craftsmanship before you finalize. Samples often arrive within one week.

Can you assist me with my design?

We realize most people have awesome, unique ideas, but need a little help bringing them to life. Our design team will work with you until you’re satisfied.

We can revise designs until you love what you see.

Contact us with a rough draft or fully formed idea, and we’ll get it across the finish line.